Account & sign-in
Help with your profile, onboarding, and app settings.
Support
We're here to help
Questions about 2ND PRIME AI? Reach out and we'll get back to you as soon as we can.
Before you write
- Include your device model and iOS version for technical issues.
- For billing questions after launch, include the Apple ID used for your subscription.
- Check the FAQ — many common questions are answered there.
2ND PRIME AI is for fitness and wellness tracking only and does not provide medical advice.
Important: Do not send emergency medical issues through support. 2ND PRIME AI is for fitness and wellness tracking only and does not provide medical advice. If you are experiencing a medical emergency, contact local emergency services immediately.
Support topics
Let us know which area you need help with when you email.
Subscriptions
Questions about Free vs Prime, billing after launch, and App Store subscriptions.
Apple Health
Connecting Apple Health, permissions, and Prime Health data on your device.
Workouts
Workout logging, exercise tracking, PRs, and Smart Training features.
Meals & nutrition
Meal logging, macros, recipes, and Prime Nutrition tracking.
Progress photos
Physique Analytics, progress photo logging, and visual progress tracking.
Bug reports
Report crashes, display issues, or unexpected app behavior.
Looking for pricing or feature details? View pricing · Explore features
Your next prime starts now
AI-powered training, nutrition, recovery, and health insights.
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