Account & sign-in
Sign in with Apple, onboarding, profile setup, account access, and app settings.
Support
Help with 2ND PRIME AI.
Tell us what you were trying to do, what happened, and what you expected. We can help with workouts, GPS, Apple Watch, food, Prime Health, progress, Community, billing, and technical problems.
Contact
support@2ndprimeai.comApp status: Available on the App Store.
The fastest way to help us understand an issue is to include the feature you were using, what you did, and what happened next.
Before you write
- Include your app version/build, iPhone or iPad model, iOS version, and Apple Watch/watchOS version when relevant.
- Tell us exactly where the issue happened and the steps that reproduce it.
- Describe what you expected to happen and what happened instead.
- Attach a screenshot if it helps, but redact private health, location, or account information first.
- For billing questions, tell us which subscription or purchase you're asking about — never send your Apple ID password.
2ND PRIME AI is for fitness and wellness tracking only and does not provide medical advice.
Important: Do not send emergency medical issues through support. 2ND PRIME AI is for fitness and wellness tracking only and does not provide medical advice. If you are experiencing a medical emergency, contact local emergency services immediately.
What can we help with?
Choose the area that is closest to your question. If you are not sure, just tell us what you were trying to do.
Train & workouts
Prime workouts, Quick Routine, Manual Workout, Custom Builder, workout logging, personal records, exercise swaps, and Muscle Map.
Outdoor & GPS
Walk, Dog Walk, Run, Hike, Cycling, route tracking, background GPS, and route replay questions.
Apple Watch
Watch companion setup, strength-workout screens, workout sync, and Watch behavior.
Meals & hydration
Meal logging, nutrition, recipes, water tracking, food preferences, grocery tools, and food features.
Prime Coach & AI
Workout plans, coaching recommendations, read-aloud, and other Prime AI features.
Prime Health
Apple Health, recovery, HRV, resting heart rate, Prime Vascular, body composition, medications, and doctor reports.
Progress & physique
Progress photos, Physique Analytics, visual comparisons, body changes, muscle balance, and progress insights.
Community
Activity sharing, workout routes, reactions, challenges, local events, clubs, people, and Community access.
Recovery
Guided stretching, mobility, breathwork, yoga, relaxation, timers, voice guidance, and recovery sessions.
Subscriptions & billing
Free vs. Prime, App Store subscriptions, renewals, billing questions, and purchase access.
Bug reports
Crashes, frozen screens, display problems, sync issues, unexpected behavior, or anything that does not work as expected.
Not sure where to start?
Send us a short description of what you were trying to do. You do not need to diagnose the problem yourself — just tell us the screen or feature, the steps you took, and the result you saw.
Looking for product details or pricing? See features · View pricing
2ND PRIME AI
Your next Prime starts now.
Workouts, food, outdoor activity, health, recovery, progress, and an AI coach — together in one app.